Automotive Internet Parts CSR

Company: VIP Automotive Group
Location: Lindenhurst
Posted on: February 18, 2026

Job Description:

Job Description Job Description Automotive Internet Parts Customer Service Representative VIP Automotive Group of Long Island Full-Time | Monday–Friday, 9:00 AM – 5:30 PM (Some flexibility during peak order volume periods) About VIP Automotive Group VIP Automotive Group of Long Island is known for exceptional leadership and a customer-focused culture. We offer a professional work environment, continuous training, and the opportunity to grow within one of Long Island’s most successful automotive groups. Our purpose is to create exceptional value and experiences for every customer by empowering our employees to deliver memorable service. We believe in promoting from within and providing clear paths for professional development. Position Overview The Automotive Internet Parts Customer Service Representative is responsible for providing high-level support to online automotive parts customers. This role requires strong parts knowledge, excellent written communication, and the ability to manage complex orders and customer escalations in a fast-paced e-commerce environment. This is not an entry-level CSR role . Candidates must have prior automotive parts experience. Key Responsibilities Process customer orders end-to-end, including order review, validation, and release for fulfillment Verify part numbers, quantities, pricing, availability, and shipping details prior to order release Investigate and resolve backorders, split shipments, special orders, and fulfillment delays Handle customer escalations including wrong parts, damaged shipments, lost packages, and delivery issues Manage order modifications including cancellations, refunds, exchanges, reshipments, and adjustments Communicate with warehouses, vendors, and internal dealership teams to ensure accurate and timely fulfillment Support Level 1 Customer Service Representatives by taking ownership of complex cases and high-touch orders Maintain accurate documentation of customer interactions, resolutions, and order activity Deliver professional, clear, and empathetic written communication in an email-heavy environment Generate revenue through proactive outreach, including responding to leads via phone and email Provide accurate and timely price quotes and product information to customers Qualifications 2 years of experience in OEM automotive parts, dealership parts departments, or automotive e-commerce Strong understanding of parts ordering, fulfillment, and shipping workflows Experience managing online orders at scale Comfortable handling customer escalations and problem resolution Familiarity with systems such as ShipStation, RevolutionParts, CDK, or similar platforms strongly preferred Strong attention to detail and ability to manage multiple orders simultaneously Excellent written communication skills Why Join VIP Automotive Group Stable, growing e-commerce operation representing multiple OEM brands Higher-responsibility role with real ownership and accountability Clear distinction from entry-level CSR positions Collaborative team environment with opportunities for advancement

Keywords: VIP Automotive Group, Union City , Automotive Internet Parts CSR, Customer Service & Call Center , Lindenhurst, New Jersey