Head of Service Management
Company: Hispanic Technology Executive Council
Location: New York
Posted on: April 16, 2024
Job Description:
Head Of Service ManagementBring your ideas. Make history. BNY
Mellon offers an exciting array of future-forward careers at the
intersection of business, finance, and technology. We are one of
the world's top asset management and banking firms that manages
trillions of dollars in assets, custody and/or administration.
Known as the bank of banks - 97% of the worlds top banks work with
us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon
has been built upon our proven ability to evolve, lead, and drive
new ideas at every turn. Today, were approximately 50,000 employees
across 35 countries with a culture that empowers you to grow, take
risks, experiment and be yourself. This is what #LifeAtBNYMellon is
all about. Were seeking a future team member in the role of Head of
Service Management to join our ENTERRPISE DATA MANAGEMENT team.
This role is in Pittsburgh, PA or Lake Mary, FL, NY City, NY-
Hybrid.Enterprise Data Management is focused on implementing
enterprise data & governance, delivering the firms master data
strategy, driving holistic access to data via our Lake, and
enabling the business to deliver advanced outcomes for ourselves
and our customers using AI/ML techniques.In this role, youll make
an impact in the following ways:
- Responsible for leading the strategic planning, execution, and
oversight of data driven programs aimed at modernizing data
management process, technology, and capabilities across the
organization.
- Overall strategic leader recognized in the whole organization
as the spokesperson for delivery of governance enhancement
initiatives. Communicates and promotes the design, delivery, and
adoption of data governance best practices.
- Communicates and promotes the Data Governance Contract
Lifecyle, initiates process improvements, and sets goals.
Influences stakeholders. Provides guidance and support to team
members as the assigned work is being delivered.
- Develops process documentation, including process interaction
models, tooling requirements, key metrics, and controls. Works with
the program delivery leads, supporting technology teams and
customers to determine an understanding of the work and
expectations required to be delivered by the team.
- Collaborate with cross-functional teams, including data
governance, data architecture, data engineering, to ensure
alignment and integration of data governance efforts.
- Drive cultural change and organizational adoption of modern
data management practices, methodologies, and technologies in
alignment with regulatory expectation and industry best
practices.
- Plays a critical role in shaping the future of data management
and enabling the bank to harness the full potential of its data
assets. To be successful in this role, were seeking the following:
- Advanced degree in business management, computer science or a
related discipline, or equivalent work experience required 10+
years of management experience; 5 years of performing a global role
experience; 2+ years in IT Service Management role required;
experience in the financial services industry is a plus.
- Strong project management skills with the ability to manage
large scale, cross functional projects, and initiatives from
inception to completion. Experience with governance structures,
processes, and metrics to monitor progress and impact.
- Motivates analysts to maximize their contributions and
encourage professional growth. Ensures the assigned process, its
associated techniques and methods are regularly reviewed and
audited, and that all of these are subjected to continuous
improvement and remain fit for purpose. Develops and manages IT
processes and controls in collaboration with enterprise process
design team to ensure quality is maintained to meet business
objectives.
- Demonstrated experience in leading data transformation
initiatives within the financial services industry. Minimum of 5
years of experience in data management, data governance, or related
roles.
- Proven ability to lead and inspire cross -functional teams and
drive cultural change within an organization. Strong leadership,
communication, and stakeholder management skills are
essential.
- Deep understanding of data management principles, practices,
and technologies, including data architecture, data quality, and
data governance.
- Coaches, trains and guides process stakeholders and team
members. Provides technical expertise and advice to Technology and
Business process practitioners and users. Contributes to the
achievement of organizational objectives, drives the strategic
direction of process and tools for the organization by
leadership.At BNY Mellon, our inclusive culture speaks for itself.
Heres a few of our awards:
- Fortune Worlds Most Admired Companies & Top 20 for Diversity
and Inclusion
- Bloombergs Gender Equality Index (GEI)
- Human Rights Campaign Foundation, 100% score Corporate Equality
Index
- Best Places to Work for Disability Inclusion, Disability: IN
100% score
- 100 Best Workplaces for Innovators, Fast Company
- CDPs Climate Change A ListBNY Mellon assesses market data to
ensure a competitive compensation package for our employees. The
base salary for this position is expected to be between $136,500
and $350,000 per year at the commencement of employment. However,
base salary if hired will be determined on an individualized basis,
including as to experience and market location, and is only part of
the BNYM total compensation package, which, depending on the
position, may also include commission earnings, discretionary
bonuses, short and long-term incentive packages, and
Company-sponsored benefit programs.This position is at-will and the
Company reserves the right to modify base salary (as well as any
other discretionary payment or compensation) at any time, including
for reasons related to individual performance, change in geographic
location, Company or individual department/team performance, and
market factors.
Keywords: Hispanic Technology Executive Council, Union City , Head of Service Management, Executive , New York, New Jersey
Didn't find what you're looking for? Search again!
Loading more jobs...