Manager, Identity & Access Management

Company: Teladoc Health
Location: Harrison
Posted on: April 17, 2024

Job Description:

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.Summary of PositionTeladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.The Manager, Identity & Access Management is responsible for leading the design, implementation, and maintenance of the identity and access management solutions for the organization. The Manager oversees a team of engineers who ensure the security and compliance of the identity and access management systems and processes. The Manager also collaborates with other IT and business stakeholders to align the identity and access management strategy with the organizational goals and objectives.Essential Duties and Responsibilities

• Manage the Identity and Access Management (IAM) team, including hiring, training, performance management, and career development.
• Define and implement the IAM policies, standards, and best practices for the organization.
• Design and deploy IAM solutions, such as identity governance, single sign-on, multifactor authentication, Privileged Access Management, Conditional Access, and identity federation.
• Integrate IAM processes and technologies with existing systems, ensuring seamless user access across various platforms.
• Monitor and troubleshoot IAM systems and processes, ensuring the availability, reliability, and security of the services.
• Oversee the entire identity lifecycle, from onboarding to offboarding, ensuring timely provisioning and de-provisioning of user access.
• Implement automated identity lifecycle management processes to enhance operational efficiency.
• Conduct regular audits and reviews of the IAM systems and processes, ensuring compliance with regulatory and contractual requirements.
• Manage the IAM vendor relationships, contracts, and service level agreements.
• Provide technical guidance and support to the IAM users and customers, resolving issues and requests in a timely and professional manner.
• Monitor and analyze IAM metrics and key performance indicators (KPIs) to assess the effectiveness of IAM controls and identify areas for improvement.
• Research and evaluate new IAM technologies and trends, recommending and implementing improvements and innovations.The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.Supervisory ResponsibilitiesYesQualifications Expected for Position
  • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
  • Minimum of five years of experience in IAM, including at least two years of supervisory or managerial experience.
  • Strong knowledge and experience in IAM concepts, principles, and technologies, such as identity lifecycle management, role-based access control, access provisioning, access review, access certification, and Conditional Access.
  • Proficient in IAM tools and platforms, such as Microsoft Entra ID, Okta, SailPoint, CyberArk, Ping Identity, or similar.
  • Excellent communication, collaboration, and problem-solving skills, with the ability to work effectively with diverse teams and stakeholders.
  • Strong project management and organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Technical certifications such as CIAM, CISM, CISSP, or similar, are preferred.The base salary range for this position is $120,000 - $145,000.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.Why Join Teladoc Health?A New Category in Healthcare:Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.Focus on PEOPLE:Teladoc Health has been recognized as a top employerby numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.Diversity and Inclusion:At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.Growth and Innovation:We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available

Keywords: Teladoc Health, Union City , Manager, Identity & Access Management, Executive , Harrison, New Jersey