Service Management & Operations-Manager
Company: PwC
Location: Florham Park
Posted on: April 24, 2024
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Job Description:
Specialty/Competency: Advisory - Other
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 80%
A career in our Service Management practice, within Cloud Computing
and Networking services, will provide you with the opportunity to
focus on the joint business relationship between PwC and Google,
HP, Microsoft, Oracle, SAP, and other cloud based platforms to
bring new and innovative services to some of the largest companies.
We help our clients adopt the cloud to transform Information
Technology, scale and streamline operations and create new cloud
based businesses through our strong alliances. You'll be at the
forefront of helping organisations around the globe adopt
innovative technology solutions that optimise business processes or
enable scalable technology.
Our team helps organisations transform their Information Technology
operations into additional sources of revenue by improving
Information Technology service delivery, cost efficiency, and
customer satisfaction. As part of the team, you'll help our clients
design and implement process strategies to address gaps in their
cloud service delivery and service management proficiency.
To really stand out and make us fit for the future in a constantly
changing world, each and every one of us at PwC needs to be a
purpose-led and values-driven leader at every level. To help us
achieve this we have the PwC Professional; our global leadership
development framework. It gives us a single set of expectations
across our lines, geographies and career paths, and provides
transparency on the skills we need as individuals to be successful
and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers,
helping to solve complex business issues from strategy to
execution. PwC Professional skills and responsibilities for this
management level include but are not limited to:
Develop new skills outside of comfort zone.
Act to resolve issues which prevent the team working
effectively.
Coach others, recognise their strengths, and encourage them to take
ownership of their personal development.
Analyse complex ideas or proposals and build a range of meaningful
recommendations.
Use multiple sources of information including broader stakeholder
views to develop solutions and recommendations.
Address sub-standard work or work that does not meet
firm's/client's expectations.
Use data and insights to inform conclusions and support
decision-making.
Develop a point of view on key global trends, and how they impact
clients.
Manage a variety of viewpoints to build consensus and create
positive outcomes for all parties.
Simplify complex messages, highlighting and summarising key
points.
Uphold the firm's code of ethics and business conduct.
As part of PwC's Technology Operations (IT4IT) practice, the
Service Management and Operations capability helps our clients
transform their business through innovative technology solutions
and effective Service Management Operations. Part of that journey
includes helping our clients enable innovation, reinventing their
customer experience, and exploring new markets.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
Bachelor Degree
Minimum Years of Experience :
6 year(s)
Preferred Qualifications :
Degree Preferred :
Master Degree
Certification(s) Preferred :
ITIL 4
COBIT
ISO 27001
ServiceNow Certification(s)
BMC Helix Certification(s)
Flexera Certification(s)
Jira Service Management (JSM)
Certification(s) from a leading cloud service provider (AWS, Azure,
GCP)
FinOps Certified Practitioner
Preferred Knowledge/Skills :
Demonstrates extensive-level abilities and success with managing
the identification and addressing of client needs. As a Manager,
you have extensive level abilities understanding at least one of
the following areas:
ServiceNow or similar tool's IT Service Management modules and how
they are implemented across different operating models (ITIL);
DevSecOps transformations;
Cloud platforms (AWS, Azure, Google Cloud Platform) and their key
technologies, including: Observability, AIOps, APM;
Industry leading discovery technologies (SCCM, Tanium, Armis,
Intune) and how they integrate with ServiceNow;
Developing and re-engineering IT processes, capabilities, and
controls in a proven and efficient way;
Implement and mature governance frameworks, including operating
models for skills and people to support operations on premise and
in the cloud as well as reporting capabilities; and,
IT Financial Management- cost asset management and
optimization.
Demonstrates extensive abilities and/or a proven record of success
in the following areas:
Bringing together the right perspectives, identify roadblocks, and
integrate feedback from clients and team members;
Managing delivery from project scoping to conclusion, while
consistently keeping the client's goals in mind;
Having a passion for developing and growing team members;
Communicating complex information simply;
Finding yourself in the role of advisor and peer to others;
Approaching new projects with an open mind;
Believing empathy for coworkers and customers is key to your
success;
Valuing learning from mistakes and ask for help when needed;
Persevering through challenges;
Believing in the value created by diverse teams and can adapt to a
variety of working styles; and,
Developing thought leadership materials to further your knowledge
and create new relationships.
Demonstrates extensive abilities and/or a proven record of success
in the following areas:
ServiceNow/BMC Helix/Jira Service Management (implementations,
transformations, etc.);
IT Service Management, ITIL 4, COBIT;
IT Asset Management / IT Cloud Financial Management;
Cloud Platforms (Amazon Web Services (AWS), Azure, GCP);
DevSecOps Transformation;
Cloud Discovery, including tagging integration and federated
configuration;
Cloud Application Performance Monitoring (APM);
Cloud auto-scaling, ELB;
Cloud AI Ops / AI Monitoring; and,
Cloud Discovery.
Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers
who will need, now or in the future, PwC sponsorship through the
H-1B lottery, except as set forth within the following policy:
https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment
at PwC without regard to race; creed; color; religion; national
origin; sex; age; disability; sexual orientation; gender identity
or expression; genetic predisposition or carrier status; veteran,
marital, or citizenship status; or any other status protected by
law. PwC is proud to be an affirmative action and equal opportunity
employer.
For positions based in San Francisco, consideration of qualified
candidates with arrest and conviction records will be in a manner
consistent with the San Francisco Fair Chance Ordinance.
Applications will be accepted until the position is filled or the
posting is removed, unless otherwise set forth on the following
webpage. Please visit this link for information about anticipated
application deadlines: https://pwc.to/us-application-deadlines
For positions in California, Colorado, Hawaii, Nevada, New York
State, or Washington State, or for opportunities that will report
to a supervisor, office or other work site in New York State,
please visit the following link for pay range information:
https://pwc.to/payrange-v1-advisorymanager
#LI-Remote
Keywords: PwC, Union City , Service Management & Operations-Manager, Executive , Florham Park, New Jersey
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