Manager Life Event Team (pension, medical, dental, life insurance)
Company: Church Pension Group Services Corporation
Location: New York
Posted on: April 21, 2024
Job Description:
Description
Department: Client Services
Job Type: Regular Full Time
Education Level: BA/BS or combination of education and
experience
Required Years Experience: 8
Church Pension Group (CPG) is a financial services organization
that serves the Episcopal Church, located in Midtown Manhattan. CPG
was founded in 1917 to provide pension benefits to eligible clergy
of the Episcopal Church. Since then, its mission has expanded to
include life and disability insurance, health benefits, property &
casualty insurance, and publishing.
The Manager- Life Event Team is responsible for managing the daily
operations of the Life Event Team who administer an array of
benefits, which include pension, medical, dental, life insurance
and short and long-term disability. This position has
responsibility for the team's adherence to benefit plans, policy,
processes, and regulatory guidelines. The Manager leads a team who
deliver client education through an effortless experience. The
position is also responsible for handling benefit inquiries and
outreach relative to client life events, with a specific focus on
retirement and claims. The Manager works with business leaders in
identifying trends and identifying opportunities to implement
departmental strategies.ESSENTIAL DUTIES AND
RESPONSIBILITIESinclude the following. Other duties may be
assigned.
Effective performance of the
essential functions of this position requires regular in-person,
on-site interaction with colleagues, both for purposes of internal
and external relationship building and meaningful
collaboration.Responsible for managing lifecycle stages for life
events, from the initiation through completion, with specific
emphasis on client follow-up and education.Craft and execute a
business strategy as the client's needs evolve over time.Lead
cross-functional team in delivering high quality service to our
clients and providing exemplary client service to prospective and
current clients; assumes overall responsibility for answering
questions regarding products and their administration.Translates
identified gaps, challenges, and opportunities into innovative
insights and transforms them into actions Interact with all client
facing teams to ensure that all service level agreements are met as
it relates to the Life Event team.Monitors Client Services
performance: measures, revises and/or changes Client service
processes to maintain and improve their overall quality,
effectiveness, and efficiency.Ensures that Client Services skill
needs are analyzed and identified, that training needs are
identified, and that training plans which meet these needs are
developed and delivered; assumes responsibility for equipping staff
to provide effective, knowledgeable client service.Manages special
projects within Client Services function; collaborates with
managers within CPG to manage cross functional projects.Maintain a
deep understanding of plan provisions and processes related to
Pension, Life, Medical and DisabilityAssumes responsibility for
determining staffing needs as well as scheduling to meet
operational needs.QUALIFICATIONS to perform this job successfully,
an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Exceptional listening, communication
(both verbal and written), interpersonal, and organizational
skills.Strong leadership capability and a self-starter with ability
to multi-task in a complex environment with competing
priorities.Strong coaching skills, including needs assessment,
individual development, career counseling and conflict
resolution.Strong passion for clients with excellent client service
and people skills in a client-focused, team-based environment.
Ability to research and analyze information necessary to identify
and resolve the cause of a problem.Center reporting; analysis,
tracking and trending, proficiency in record keeping. Intermediate
knowledge of MS Excel, and Word Must be able to prioritize and
manage multiple tasks while holding yourself and others accountable
for deadlines and deliverables.
EDUCATION and/or EXPERIENCE
BA\BS or combination of experience
and education8+yrs overall professional experience with a focuses
on customer success within a service leader and fast-paced
corporate environmentExperience with pension plans, health and
welfare plan administration, and compliancePrior people and team
management experiencePHYSICAL DEMANDS:Commuting to the office, on
average, three days a week. Extensive use of a computer keyboard is
a demand of the position to perform the essential functions of this
job successfully. Reasonable accommodations may be made to enable
someone with a disability to perform the essential functions of
this position.WORK ENVIRONMENT:Hybrid (two days working from home,
three days working in a standard office environment, Tue-Thurs.).
Church Pension Group employees must maintain a professional,
compassionate, and trustworthy work environment always. Reasonable
accommodations may be made to enable someone with a disability to
perform the essential functions of the job within this
environment.Salary Range: $93,000 - $120,000Join us and Create A
Better Future For Yourself!Flexible Benefits available to eligible
employees:Medical (including Vision)DentalSupplemental DentalCore
Benefits automatically provided to eligible employees:Employer
funded defined benefit pension plan (five year vesting)Employee
Life InsuranceSpouse and Dependent Life InsuranceAccidental Death
and Dismemberment (AD&D) InsuranceShort-Term Disability (STD)
coverageLong-Term Disability (LTD) coverage (elected as either
pre-tax or after-tax)Business Travel Accident InsuranceWorker's
CompensationEmployee Assistance ProgramRetiree health insurance
(eligible after 10 years)Retiree life insuranceElective Benefits
available to eligible employees:401(k) with matching contributions
(immediate vesting)Flexible Spending Accounts (FSAs)Commuter
BenefitsNew York's 529 College Savings Program (NY State
residents)Educational Assistance Program available to eligible
employeesParental Leave available to eligible employeesTime Off
available to eligible employees: Vacation, Sick, Personal and
HolidaysIn compliance with federal law, all persons hired will be
required to verify identity and eligibility to work in the United
States and to complete the required employment eligibility
verification document form upon hire. Please understand that, as a
general policy, CPG does not sponsor visas. EOE:
Minorities/Female/Disability/Vet/Sexual OrientationIf you are a CPG
employee, please use your CPG email address when creating your
profile to apply.
Keywords: Church Pension Group Services Corporation, Union City , Manager Life Event Team (pension, medical, dental, life insurance), Healthcare , New York, New Jersey
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