Lead Product Designer, Consumer Experience

Company: Playlist
Location: New York City
Posted on: February 18, 2026

Job Description:

Job Description Job Description About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. About the Team Mindbody is a leading global platform empowering fitness, beauty, and wellness businesses to grow, operate seamlessly, and deliver exceptional client experiences. Founded over 25 years ago, Mindbody was the first software product built specifically for the wellness industry. Today, we support businesses of all sizes - from independent studios to global brands such as Orange Theory Fitness, Drybar, SoulCycle, Burn Boot Camp, and many more. About the Role We're looking for a Lead Product Designer to modernize and elevate our consumer web booking experiences. This is a high-impact, strategic role for someone who thrives in complex systems and brings deep expertise in building elegant, scalable, and customer-centric solutions. As a design leader, you'll define product direction, shape long-term vision, and drive execution across a critical surface used by millions of customers. You bring a strong product sense, systems thinking, and a high craft bar—knowing when to go deep to refine an interaction and when to zoom out to guide a larger platform strategy. You'll lead design across multiple product areas, collaborate with cross-functional leaders, and influence how wellness seekers discover and book services that support their well-being. What you'll do Lead the end-to-end design of our web booking platform , setting a modern, cohesive vision across appointment, class, and checkout flows. Drive strategic product thinking by identifying experience gaps and uncovering new opportunities to increase conversion and consumer delight. Influence product strategy by co-creating success metrics, aligning user needs with business goals, and shaping the roadmap in partnership with product, engineering, and marketing. Mentor and collaborate with designers across the Mindbody team, contributing to shared systems and championing quality and consistency. Create thoughtful, scalable design frameworks that improve usability and performance across the booking funnel. Communicate ideas clearly and persuasively through high-fidelity prototypes, storytelling, and stakeholder engagement. Establish design excellence through critique, iteration, and upholding a high standard for visual and interaction design across the team. Who you are You have 7 years of product design experience, with a strong track record of leading consumer-facing web or e-commerce experiences. You bring deep user empathy and product intuition , grounded in both qualitative and quantitative insights. You balance strategic vision with executional craft , moving from systems thinking to interface details with fluency. You have experience leading cross-functional initiatives and navigating ambiguity across multiple product surfaces. You are a strong design partner who elevates the work of those around you through feedback, coaching, and systems leadership. You consistently translate complex business goals into intuitive, human-centered experiences that drive measurable outcomes. You are passionate about empowering people to live healthier lives through thoughtfully designed digital products. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $151k to $201k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Keywords: Playlist, Union City , Lead Product Designer, Consumer Experience, IT / Software / Systems , New York City, New Jersey