IT-AV Support Tech I
Company: Passaic County Community College
Location: Paterson
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Passaic County Community College
is seeking qualified applicants for the Part time AV-IT Support
Technician position. The position’s responsibilities require
independent analysis, communication and problem-solving. Duties are
performed with little supervision and require initiative and
judgment. Duties To provide technical and support services in the
installation, configuration, operation, maintenance and
troubleshooting and diagnosis of hardware, software and peripheral
equipment. To support students, faculty and staff by performing
diagnosis and resolutions of technical issues as related to the use
and performance of all campus virtual clients through hands-on and
help desk functions. Assist in the maintenance and reporting
related to hardware and software inventory database. Provide
assistance and instruction to students, faculty, and staff on
technical matters appropriate to assigned area. Interpret and apply
College policies, procedures, rules, and regulations. Read,
understand, and interpret hardware and software manuals, apply such
information as appropriate. Work independently or as part of a team
if needed to resolve problems. Recognize, research, and diagnose
hardware and software problems, repair when possible. Install
operating system software, patches and other appropriate software.
Provide training in the use of computer, software, and peripheral
equipment. Maintain job-related records and prepare reports. Safely
operate and care for tools, equipment and materials used in the
diagnoses and installation of computers and peripherals. Plan,
organize and prioritize work with a minimal amount of supervision.
Establish and maintain effective working relationships with those
contacted in the course of work. Preferred Requirements Knowledge
of Windows products. Knowledge of computer thin clients,
workstation/desktop hardware, software, and peripherals. Functional
knowledge of AV equipment (videoconferencing products, projectors,
switchers, presentation technology and control systems) Knowledge
of Apple operating systems and hardware. Ability to gather
knowledge from multiple sources to formulate a solution to
technical issues presented. Principal Responsibilities Prepare,
sets up, and provides support for user accounts, media equipment,
phones, printers, and virtual client used in office, classrooms,
meetings, seminars, etc. Acts to troubleshoot for software, media
equipment, phones, printers, and virtual client problems and
provide a timely solution. Provides support for our IT-AV help desk
system. Provides technological support in the use of video
conferencing, webinars and learning resource equipment. Deliver
equipment, services in a timely manner, and ensures the security of
equipment at all times. Assists in maintaining inventory control of
equipment. Assists with setup, recording, capturing and editing of
media production projects. Performs other duties as assigned.
Minimum Qualifications Ability to problem solve and work in a
fast-paced setting Excellent interpersonal skills and ability to
work collegially with a diverse student body, faculty members, and
administrative staff. Ability to deliver equipment to various
locations (with assistance) and lift up to 50 lbs. The completion
of a background check will be required for the selected candidate.
Compensation: Compensation is determined by a variety of criteria,
including but not limited to, previous relevant experience,
education level, and certifications. The minimum hourly pay for
this position is $17. Benefits: New Jersey Sick Leave: Earn 1 hour
of sick leave for every 30 hours worked with a maximum of 40 hours
of leave per benefit year. (Eligible to use after successful
completion of probationary period.) Employee Assistance Program
provides free, confidential, limited counseling services, work-life
assistance, legal and financial guidance. Commuter Benefits: Free
parking access is provided on site. An optional Transit Pre-Tax
Plan is available which allows employees to use pre-tax dollars to
purchase eligible transit expenses. NJ Defined Contribution
Retirement Program provides eligible members with a tax-sheltered,
defined contribution retirement benefit, along with life insurance
and long-term disability coverage. (Must meet eligibility
requirements.)
Keywords: Passaic County Community College, Union City , IT-AV Support Tech I, IT / Software / Systems , Paterson, New Jersey
